This blog post is based on a Mindvalley Talks episode with Michael J. Gelb, the world’s leading authority on the application of genius thinking to personal and organizational development. Michael has written 16 books on creativity and innovation, including ‘How To Think Like Leonardo da Vinci: 7 Steps To Genius Every Day’, ‘Creativity On Demand’, ‘Innovate like Edison’ and more. His books have been translated into 25 languages and sold over 1 million copies worldwide.
Modern businesses have changed.
Millennials have become the largest generation in the U.S. labor force, and with this change comes a shift in values — high wages are no longer their biggest concern.
Instead, they demand that businesses be sustainable and care for their employees.
But does that mean compromising on profits?
On the contrary — Michael J. Gelb, one of the world’s leading experts on personal and organizational development, says that developing these values in the organization can actually increase profits and employee productivity.
In fact, these values can be implemented on all levels — whether you’re a CEO, a manager, a new staff, or even an intern.
Regardless of your position, you can bring meaning to your work, serve the world better and truly shine by being you.
So how does one develop these values in the workplace?
Michael J Gelb believes the answer is in H.E.A.L.I.N.G.
What Is The H.E.A.L.I.N.G Purpose And How Do We Apply It?
H.E.A.L.I.N.G is the 7 guiding principles that anyone (and everyone) in the organization should use to craft their higher purpose.
- H stands for Heroic. It means standing up for what you believe, big or small. You recognize that you have the power to make a difference in every interaction.
- E stands for Evolving. Growth is your life purpose and you’re constantly learning and growing in all areas of your life — to be the best you.
- A stands for Actionable. What are the acts of kindness you can do today to demonstrate your H.E.A.L.I.N.G purpose? What will you do to fulfill other people’s needs?
- L stands for Loving. Act from a place of love. Be part of a purpose bigger than yourself and help others with love.
- I stands for Inspiring. Define your purpose and make it inspiring — to the point that you can’t help but jump out of bed every morning. As a result, your purpose and your presence inspire the people around you.
- N stands for Natural. Do the things that feel the most natural to you. Be yourself. Do what you’re meant to do.
- G stands for Grounded. You need to ground your purpose into strategies and action plans. And hold yourself accountable. Be humble.
Michael says, “If you’re not humble, you’re not paying attention.”
How Does H.E.A.L.I.N.G Look Like In Real Life?
Michael gave an example of a call center who switched from not meeting their employees’ needs to using the H.E.A.L.I.N.G model – and results skyrocketed.
One senior executive, while driving to work, hits a pothole. The tires were damaged, her car was sent to the Mercedes dealership and her insurance covered the damage. She ended up being 90 minutes late.
Her manager said, “Oh, poor you,” and gets her a cup of coffee.
The next day, a call agent hits the same pothole. Tires were damaged, he called a tow truck and the cost of the repair is about a week’s worth of 8-hour workdays for him.
He ended up being a few hours late and was reprimanded. He was told that if he was late again, he’d be fired.
Same pothole, two different realities.
When this story was brought up to the CEO, he felt shameful and empathized with the employee who was treated unfairly.
So he started a simple process every day. He had every manager ask their team this question,
“Is there anything we can do for you today to make it easier for you to do your job?”
The team members said their backs hurt because of the chairs. The company changed all the chairs that week and results skyrocketed.
People’s backs felt better. Customers’ ratings went way up high. The turnover rate decreased by 18%.
Why Is H.E.A.L.I.N.G More Important Than Ever?
Millennials will soon dominate the workplace, and the emphasis on sustainability and care for employees needs to grow as well.
So what can organizations do to accommodate this paradigm shift?
Michael suggests ‘regenerative capitalism’ where businesses focus on regenerating the Earth while also creating a workplace of healing for its employees.
In fact, a growing number of big organizations like Microsoft, Coca-cola, IBM, and more are realizing this — that the purpose of an organization is to make this world a better place, for customers as well as employees.
This trend will only grow as we enter into a new era of business — and companies that fail to make their organizations as places of H.E.A.L.I.N.G run the risk of being sidelined by the competition.
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What would you do in the next 24 hours to bring H.E.A.L.I.N.G into your workplace? Share your ideas in the comments below.